Privacy Policy
This Privacy Policy outlines how MeraShow.com Private Limited ("Us/Our/We") gathers, manages, processes, and oversees the information provided by end users ("You/Your/User"). This information is made accessible by the user during their use of services offered through the Mera Show Platform, encompassing the internet, mobile website https://in.merashow.com
MeraShow.com highly values the trust you invest in it. For this reason, MeraShow upholds stringent standards for secure transactions and safeguarding customer information privacy on the MeraShow.com Platform. Kindly review the following statement to acquaint yourself with MeraShow.com's practices regarding information gathering and dissemination.
The terms outlined in this Privacy Policy are considered an essential component and should be interpreted in conjunction with the Terms and Conditions document, available [here]. They regulate your utilization of the services offered through the MeraShow.com Platform. MeraShow.com has published this Privacy Policy in accordance with the relevant clauses of the Information Technology Act, 2000, as amended, and the corresponding rules. Additionally, it aligns with the amended provisions related to electronic records in various statutes under applicable Indian laws.
Your utilization of the MeraShow Platform and its associated services is subject to this Privacy Policy, along with any other relevant policies published on the MeraShow.com Platform, including, but not limited to, the Privacy Policy. By using the MeraShow.com Platform, whether for transactions or other purposes, you explicitly consent to the terms outlined in this Privacy Policy and other applicable policies. MeraShow.com reserves the right to modify, add, or remove any part of this Privacy Policy without prior notice to you. It is your responsibility to regularly review this Privacy Policy and other applicable MeraShow.com Platform policies for any updates. If you disagree with any revisions made by MeraShow, you must cease further access and use of the MeraShow Platform and its services. It is understood that discontinuing access and use will only render the Privacy Policy inapplicable from the date of discontinuance onward. However, the Privacy Policy will continue to apply to all instances of your use of the MeraShow Platform and its services prior to the discontinuation date.
The terms and conditions pertaining to an event for which MeraShow has facilitated ticket sales via the MeraShow Platform ("Event") will be available on the event page on the MeraShow Platform. MeraShow presents this information on behalf of the organizer linked to the Event ("Event Organizer"). If there is any inconsistency between the Event-related terms and conditions and these general terms and conditions (T&C), the User acknowledges that the Event-related terms and conditions will take precedence and be enforceable at all times.
By utilizing the MeraShow Platform alone, you explicitly agree to the utilization and revelation of your personal information as outlined in this Privacy Policy. This Privacy Policy is integrated into and governed by the Terms and Conditions.
We gather and retain the personal information you provide to us periodically. Our main objective is to ensure a secure, efficient, seamless, and personalized experience for you. This enables us to offer services and features that align with your preferences and to tailor the Merashow platform for a safer and more convenient experience. Throughout this process, we may collect the personal information we deem essential to fulfill these objectives.
In general, you can explore the Merashow platform without disclosing your identity or sharing any personal details. However, once you provide your personal information, you cease to be anonymous to us. We clearly indicate which fields are mandatory and which ones are optional whenever possible. You always have the choice to refrain from providing information by opting not to use a specific service or feature on the Merashow platform. We may automatically monitor specific details about you based on your activities on our platform. This information is utilized for internal research on the demographics, interests, and behaviors of our users, aiming to enhance our understanding, safeguard our users, and improve the services we offer. The gathered information is analyzed in an aggregated form and may encompass details such as the URL you previously visited (whether within the Merashow platform or not), the URL you subsequently visit (whether within our platform or not), details about your computer's browser, and your IP address.
If you've made a payment but haven't received any email and/or SMS confirmation, it's likely that the payment was unsuccessful. Upon confirming a failed order, we initiate refunds, typically processed within 3-5 days. However, your financial institution may take 7-10 working days (or sometimes more) to credit the refunded amount back to your account. Merashow reserves the right to reject refund requests for tickets not purchased through the Merashow platform. Final decisions regarding refunds are at the discretion of the event organizer and Merashow management. If you discover that you've been issued unauthorized tickets, potentially a victim of fraud, you may consider filing a police complaint/first information report at the nearest police station in your residence area. Merashow disclaims any responsibility or liability, under any law or circumstances, for fraudulent activities carried out by unauthorized third parties.
In the event of a cancellation for bookings with cancellation protection related to an event, the user is eligible for a full refund of the ticket price within the specified cancellation period. For bookings with cancellation protection, there is a cancellation window of up to 10 days before the event or the courier dispatch date, whichever occurs earlier. Bookings made on the Merashow platform, whether for tickets or other services, cannot be canceled offline, including at the box office or physical stores. The cancellation protection only applies to the ticket and food and beverage reservations; any additional charges such as commission, booking fees, and cancellation protection fees, including GST, will not be reimbursed. Partial cancellation of a booking is not permitted.
Merashow Platforms implement robust security measures to safeguard against the loss, misuse, and alteration of information within our control. When you modify or access your account details, we provide the use of a secure server. Once your information is in our possession, we strictly adhere to security guidelines to prevent unauthorized access.